How to get into your own Bathroom!?

It’s a long due post (I drafted long back – 12/13/09, but never completed), so here you go……..
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I had a terrific dinner tonight (home made tandoori roti and chilli chicken, thanks to Smita, my lovely wife).

So after finishing up the dinner I went to bathroom to wash my hands and what I see –

“We have locked ourself out from the bathroom, it got locked from inside!!”

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARGH!!!!!!!!!!!!!!

I was not surprised really (because it happened with us 2nd time, umm 3rd actually, 1st time it happened with bathroom, 2nd time with bedroom) … but I was disappointed – why me? … come on, not again. 🙁
So I went back to kitchen to inform Smita, and umm, wash my hands too. When I told Smita, she smiled back at me thinking I must be kidding (things like this doesnt happen on Sunday night 9:30pm… right?) … wrong! … Smita looked at me again and saw I am not kidding – what!!! again!!?? …. I said (like it’s my fault) – umm, yeah (with a sorry tone) …. and I added to my defence – “so, umm, who went last time to bathroom” (that was not relevant i know, but I couldnt come up with anything else to defend myself)
annnnnnyways!
so, what next? well, the good thing about it happening for the third time is I have the emergency phone number for maintenance guyz … but last 2 time both me and Smita observed how they unlocked the lock using screw driver etc… and Smita must be reading my mind, so she asked to do try it ourself if we can unlock it.
I still feared if we’ll break anything we will be charged humongous amount (I have heard about similar stories) – so maybe we should better leave it for professionals – but then I thought maybe we can give it a try, why not, we will stop at the point when we feel we are breaking anything.
So, both Smita and I went back to bathroom door with a screw driver, now another problem – it was a philips screw – so it needed that four headed crossed philips screw driver!
So I thought to accept my defeat, but then I saw my wife coming up from kitchen with a “Peeler”
I thought to myself, ok right! like that is gonna work!? … hah! … my wife started giving it a try, but we felt we are doing it wrong… so I said – leave it … let me call maintenance.
As the luck’ll have it – even Maintenance guy doesnt wanted to come out 10pm – He asked 50$ for coming – when I asked in most humble voice isnt it supposed to be free, he said that is during the day, not during like middle of night.
He further added we should try opening the lock ourself. He explained some technicalities too over the phone – which all went over my head. Sensing my tone he said – “why dont you just give it a try, I will give you a visit tomorrow morning anyways to see if it worked out for you” – I thought that sounds reasonable. So said ok.
Now, Me vs the Door – again – I manage to do the first part correctly – open the screws and push a part of lock back to fall inside the bathroom. But the 2nd part was to somehow “click the lock open with screw driver” – which even after 5 minute desperate tries with screwdriver – I was not able to do.
I remember searching on internet too – and I think I even found the patent page for the lock – but that all was not helpful.
I dont remember if it was Smita’s idea or mine (I think it was Smita’s idea) – but we decided to now try it on a Bedroom door lock 🙂 …. since that door was already open – so I can look both side of the door lock – and can understand the mechanics – and if we mess up anything, the doorman is coming next day anyways.
So, I tried with bedroom door and figured out the trick. I went back to bathroom door, tried the same trick – CLICK – and the door opened.
I cannot tell you the joy when this happened (rather unexpectedly) … even my wife was so happy and proud of me – I just cannot tell you! … I guess even I felt like a Macho Husband! 😀 … LOL 🙂
So, anyways, all is well that ends well!

There is No Free Lunch … There is No Free Windows 7 Upgrade!!!

So few weeks back my laptop got infected with highly annoying and stubborn viruses and spywares, which wont let me use the laptop the way I wanted to use. (constant google redirects, forced reboots … you know it all … right?) … they wont go away no matter how many anti virus softwares I will install.
Still I tried fighting with them for a week (which deserves another blog post) … then I gave up and brought out the brahmastra (The recovery CD) … and formatted everything. I had no inhibitions in formatting because my data was safe via windows live sync to another laptop which again deserves another blog post.
First – I had windows XP installed originally, but the laptop manufacturer (Lenovo) gave me Windows Vista Recovery CD for some reason – unknowingly or knowingly.
I didnt want to upgrade to Vista because of many software incompatibility stories I heard – But since I had no option so I said – what they heck, lets try it – ALL IZ WELL!!
Then someone on my facebook friends list said why dont try Windows 7, which was a great idea as I have read good review about Windows 7 … and I know my laptop manufacturer was offering Free Windows 7 Upgrade.
I went to Lenovo site and clicked on the so tempting link of “click here to request free windows 7 upgrade” and was redirected to a site which looked like a third party non lenovo site – Mentor Media Corp – so this free upgrade is being done by some other company? maybe? do I care? maybe? maybe not? what the heck – ALL IZ WELL? … But soon I realized this site had the MOST HORRIBLE WEB ORDER FORM i have ever filled – you know those forms which keep refreshing the page whenever you click a field – no matter which field you click- no matter how many times you click – still AAL IZ WELL – I said to myself again.
I clicked clicked clicked – and on final submission page noticed 17$ shipping – what? 17$ to ship a freaking CD? then why are they calling it Free in the first place? Isnt it a shameless lie to call it free and then charge you?
What the …. AAL IZ WELL AAL IZ WELL … I clicked the submit button.
And lo – “you have got mail” with something which they didnt mention up until now – I will need to send them “Proof of Purchase” – why didnt they tell me before in BOLD LETTERS – I am sure it must have been in some small text somewhere. What if I didnt have “proof of purchase”? Isnt things like should be told to customer before getting the order. I mean how many times I will need to tell myself AAL IZ WELL?
Anyways, I searched my gmail and found the original NewEgg.com receipt for the purchase. So I zipped it and send to email address.
Then I waited and waited and waited for a week… up until today.
No email reply.
Finally today I realized this will not be easy and it is just the beginning. I searched on internet and read their support forum and found almost everyone is having issues. People are getting there “free CD” after 3-4 months!!!!!!!!!!!!!! … Whoa! 3-4 months!! is it stone age or what?
Hmm … my order status page is still showing “pending for proof of purchase” Since I dont see anyway out, so I just emailed them again my proof of purchase and will fax it too tomorrow.
Now I try to learn from these experiences – I dont know whether I will get chance to implement those learnings ever in my carrier, but still. I think it is good to learn from your own bad experience so that you can avoid it when you are on the other side – Reminds me of recent movie I saw this week “ROCKET SINGH” although the movie was nothing great but it had nice motto – only way to grow a company is to have good and sensible customer service. That is it.
Anyways, I think one of the main reason this chaos is because it is labelled “free” … So there is a huge rush of customers – which I dont know why didnt they foresee and prepared in advance. I think most big companies these days are totally insensitive to bad customer service. We have seen it all – Comcast, Bank of America etc in USA … Airtel, ICICI etc at India … it is the story everywhere. Like for Lenovo, it looks to me they are totally aware about the bad customer service but they have this implicit excuse “since its free, so it is the bad service .. take it or leave it”
I think they could have done some simple things to improve customer experience here like telling the customer beforehand about the order backlog … so that customer gets mentally prepared before placing the order …. and those who doesnt want to wait can order from somewhere else (even Microsoft is selling windows 7 for 200$ it seems)
Another option could be to have a “premium processing option” say charging 50-100$ .. so that customer have at least an option to choose better service for more money… or stick to bad service for less money.
I am sure if someone at corporate spends 10 minutes thinking over it – they will find 10 better solutions.
Anyways, I am still telling ALL IZ WELL to me and hoping I will get my free Windows 7 shipped to me in next 2-3 months. Let’s see.